customer service

Frequently Asked Questions

Company name: Van der Velde Waterplanten B.V.
Address: Albert van 't Hartweg 1, 2665LJ, Bleiswijk
Please note! This is not a visiting address, showroom or store.
Return address: Albert van 't Hartweg 1, 2665LJ, Bleiswijk
E-mail: [email protected]
Chamber of Commerce number: 27173591
VAT number: NL805030505B01

vdvelde.com is a web store and not a physical store, showroom or pickup point.

Questions can therefore be sent in at any time of the day via our contact form. That way you will get the best and fastest answer. Our product and service experts will answer your questions Monday through Friday between 9 a.m. and 5:30 p.m. and Saturday between 9 a.m. and 5 p.m.

Quality assurance and sustainability
Acting honestly and openly, ensuring transparency, reliability and clarity. Ensuring a healthier and better world. This is where vdvelde.com stands. With the obtained certification of MPS-Florimarkt TraceCert and Global G.A.P. GGN Floriculture, we would like to underline this.

Van der Velde is pursuing the 17 global goals. We believe that together we can make a difference. Cooperation is essential to progress. We support people who are distanced from the labor market. We spare the environment by not using chemical pesticides. If necessary, we use biological control. Plastic is avoided as much as possible and recycled. By following the developments in the field of packaging, we have an increasing percentage of biodegradable packaging available.

Van der Velde Waterplants is a recognized training company.
Students wishing to gain practical work experience and work can always contact Van der Velde. The specializations are International Trade, ICT, Logistics and Production. Interested? Let us know by applying via our "Working at" page.

Unfortunately, it can also happen that you have a complaint. Perhaps you are not satisfied with a product or the warranty procedure was not carried out correctly. If this is the case, we would like to do something about it. If you have a comment/complaint, please send:

  • Your order number
  • Copy/photo packing slip
  • Some pictures of the product in question
  • A picture of the packaging

Please note that without photos, we unfortunately cannot process your request.

Once we receive the above information, we can provide you with an appropriate solution.

vdvelde.com is a certified member of the Thuiswinkel Waarborg. A certificate to which more than 2,000 webshops are linked. You can read the terms and conditions of webshops linked to the Thuiswinkel Waarborg certification here.

Through our online store we process privacy-sensitive data, or personal data. We therefore find it very important that we handle this information in a careful manner. Personal data is always carefully processed and protected. You can read our entire privacy statement here.

Cookies at vdvelde.com ensure that our webshop looks good on the device you are using and that products in your shopping cart remain stored, which is very convenient for you. But it also helps us to collect visitor statistics of our webshop, so we can improve our service and website. Which cookies we use after you have accepted them can be found here.

Our reviews are collected through Google reviews and Trustpilot, both independent customer review platforms. We value transparency and want you to be sure that the reviews on our website are genuine. Therefore, we carefully verify and check all reviews.

Only if you have actually made a purchase from vdvelde.com are you allowed to post a review. This allows our customers to let us know openly and honestly what they think of our service.

This feedback is incredibly important and helps us to continuously improve. Thanks for sharing your experiences! Want to read what other customers think of us? Then check out the vdvelde.com customer reviews on Google reviews and Trustpilot.

Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.