customer service

Ordering and Payment

Ordering at vdvelde.com is easy and safe. For most products: ordered today before the indicated time, is shipped the same day. Once you start the checkout process you will enter a secure internet environment. This way, others do not get the chance to watch and you can safely and quickly checkout your shopping cart.

Frequently Asked Questions

Is your order in your account? Then it's done!

There is no order in your account and you placed your order more than 45 minutes ago? Please contact customer service. And don't worry: if you have been charged, we will refund the amount automatically.

No, we never send an invoice with the order itself. Therefore, if the order is a gift, feel free to send it directly to the recipient. The invoice will be sent to the e-mail address known to us.

After your order, you will receive an invoice via email.

We also store your invoice online in your account. So you can easily access and print your invoices as often as you like.

Yes, this is possible through Klarna with this you pay your order only after you have received the item.

Whichever payment method you choose, you always pay securely.

  • iDEAL: for anyone with a Dutch bank card.
  • Credit card: the amount is reserved and not debited until the item is delivered.
  • PayPal: secure online payment through your own PayPal account.
  • Bancontact / Mister Cash: online payment method via your own internet banking environment.
  • Klarna: pay for your order in arrears only after you receive the item.

Comprehensive information payment options

iDEAL

With iDEAL you can pay safely and easily online. Checkout is done in your familiar Internet payment environment. At checkout you can specify that you want to pay with iDEAL, then select the bank where you are affiliated. Then you will be redirected to your banking environment where the payment order will be ready immediately. The bank will ask you to fill in some information and authorize the payment. The amount is then directly debited from your checking account and we immediately send your order.

PayPal

Paying via PayPal is easy and fast. During the ordering process you choose PayPal as your payment method and then you will be immediately redirected to your PayPal account, where you can complete the payment.

Credit Card

At Vdvelde.com you can pay with the renewed and even more secure methods of Eurocard/MasterCard Securecode and Verified by Visa. If a credit card payment method is chosen, it is subject to the terms and conditions of the respective card issuer. Vdvelde.com is not a party in the relationship between you and the card issuer. During the ordering process you can choose to pay by credit card. The bank will then authorize the payment and then we will immediately ship your order.

Bancontact / Mister Cash

Mister Cash is the easiest and safest way to shop and pay online. You pay in your own familiar internet payment environment. At checkout you can indicate that you wish to pay with Mister Cash, then select the bank where you are affiliated. Then you will be automatically redirected to your own bank where the payment order will be ready immediately. The bank will ask you to fill in some information and authorize the payment. The amount is directly debited from your checking account and we immediately send your order.

Klarna

Pay within 30 days.
Receive first, then pay. Make your purchase today and enjoy what you ordered right away. Make payments online or in the Klarna app after you have received and tried the product. No interest or additional fees.

Additional Information

Secure online payment: Online payment details such as iDEAL, Mister Cash or Credit Card are transferred directly to the Mollie payment platform via a secure Secure Socket Layer connection (SSL). SSL is the most widely used security protocol on the Internet and is used to encrypt data exchanged between a consumer and a server. SSL is a way of encrypting data that makes it impossible for third parties to read messages. All browsers support SSL and therefore indicate when this security is in place. It forms a global standard for secure payment over the Internet.

Privacy

The personal information we request from you is only used to process your order as efficiently as possible. We respect and guarantee your privacy. Personal data will under no circumstances be provided to third parties.

  1. Place the product in your shopping cart. Everything complete? Then click on order.
  2. Enter your information. Do you have an account? Then log in so that all known information is filled in automatically.
  3. Checkout your order. You will receive an order confirmation from us with your order number.

Is ordering not working? Try clicking away and reopening the page. This will refresh the website and delete any cookies that may be causing problems.

Below is an overview of how refunds are processed by payment method:

  • iDeal: The amount will be in your account within a few hours.
  • Credit card: The refund will appear on the statement at the end of the month.
  • PayPal: The amount will be refunded to your PayPal account as soon as possible.
  • Bank transfer: We ask you to provide us with the account number and name so that we can transfer the amount. You will receive this amount in your account within 2-4 business days.
  • Credit card Bancontact / Mister Cash: The refund will be processed on the statement at the end of the month, just like regular credit cards.

At vdvelde.com, we strive to always give you the best value. We closely monitor the market to ensure that our prices are competitive. See a lower price somewhere else? Then know that we regularly adjust our prices manually and automatically based on market trends.

However, it is not always possible to match every price. We consider each price adjustment carefully, taking into account the specifics of each product.

Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.