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Ordering and Payment

Ordering and Payment

Ordering at vdvelde.com is easy and safe. For most products: ordered today before the indicated time, is shipped the same day. Once you start the checkout process you will enter a secure internet environment. This way, others do not get the chance to watch and you can safely and quickly checkout your shopping cart.

Frequently Asked Questions

Check to see if your order is in your account. If it is, then your order has been successfully placed!

Don't see an order in your account and has it been more than 45 minutes since you ordered? If so, please contact our customer service team. We will be happy to check for you if the order has gone through and make sure it is still sent to our packing team if necessary.

No, we never attach an invoice to the order itself. Therefore, if the order is a gift, you can feel free to have it sent directly to the recipient. We always send the invoice to the e-mail address known to us.

After placing your order, you will receive the invoice by email.

We also keep your invoice in your account, so you can easily view it at any time and print it as often as needed.

Yes, you can! When placing your order, choose Klarna as your payment option. This allows you to pay afterwards, after you have received the item.

Available payment methods:

  1. iDEAL
    Pay directly from your own familiar online banking environment. The amount will be debited directly from your account, and we will ship your order immediately.
  2. Credit Card (MasterCard/Visa).
    The amount will only be debited once the item is delivered. During the ordering process, simply enter your credit card information and your bank will authorize payment and we will process your order.
  3. PayPal
    Pay quickly and securely through your own PayPal account. During checkout, you will be redirected to the PayPal environment to complete the payment.
  4. Bancontact / Mister Cash
    For Belgian customers: Pay safely through your own banking environment. The amount will be debited immediately, and we will ship your order immediately.
  5. Klarna (pay afterwards)
    Receive your order first, and pay within 30 days. Perfect if you want to try the product first. You can easily pay online or via the Klarna app, with no interest or additional fees.

Security and privacy

All payments are made through the secure Mollie platform with a Secure Socket Layer (SSL) connection. This ensures that your data is securely encrypted and cannot be accessed by third parties.

We respect your privacy. Personal information is only used to efficiently process your order and is never shared with third parties.

Still have questions about payment? Feel free to contact us!

  1. Place the product in your shopping cart. Everything complete? Then click on order.
  2. Enter your information. Do you have an account? Then log in so that all known information is filled in automatically.
  3. Checkout your order. You will receive an order confirmation from us by e-mail with your order number.

Unable to order or pay? Then follow these simple steps:

  1. Click the page away and open it again. This is how you refresh the website.

Is this still not working? Then try the following:

Clear cookies and cache in Chrome:

  1. Open Chrome on your computer.
  2. Click on the three dots (⋮) in the upper right corner.
  3. Click on "More utilities" and then "Clear browse data.
  4. Under "Period," select "All.
  5. Put checkmarks next to "Cookies and other site data" and "Cached images and files.
  6. Click on "Clear Data.

After this, you can try ordering again.

Below is an overview of how refunds are processed by payment method:

  • iDeal: The amount will be in your account within a few hours.
  • Credit card: The refund will appear on the statement at the end of the month.
  • PayPal: The amount will be refunded to your PayPal account as soon as possible.
  • Bank transfer: We ask you to provide us with the account number and name so that we can transfer the amount. You will receive this amount in your account within 2-4 business days.
  • Credit card Bancontact / Mister Cash: The refund will be processed on the statement at the end of the month, just like regular credit cards.

At vdvelde.com, we strive to always give you the best value. We closely monitor the market to ensure that our prices are competitive. See a lower price somewhere else? Then know that we regularly adjust our prices manually and automatically based on market trends.

However, it is not always possible to match every price. We consider each price adjustment carefully, taking into account the specifics of each product.

Gateway fees are fees applied to certain payment methods. When you choose a payment method that requires us as the seller to pay a commission to the payment provider (such as PayPal, Klarna, or other payment options), these fees are passed on.

To share the costs fairly, we charge this fee to the customer. Payment by credit card is always free with us. If you choose another payment method that incurs additional costs, you will see these listed as "Gateway fee" on your invoice.

Unfortunately, it is not possible to add a personalized card to your order. We understand that this is sometimes desired, for example with a gift shipment, but at this time we do not offer this service.

Unfortunately, we do not offer options to customize products. What is on our website is exactly what we offer. Therefore, it is not possible to personalize packages, order smaller quantities or buy only part of a package. We hope you will find something in our current assortment that meets your needs!

In addition, it is not possible to modify or cancel a placed order. Due to our fast processing time and the fact that orders would have to be adjusted manually, this is logistically infeasible.

Still have questions or need help? Feel free to contact us!

We invoice with Dutch VAT as standard, also for business orders. If your company is subject to VAT, you can easily reclaim the VAT paid through your own VAT return.

Exception:
Do you have a valid Dutch VAT number and do you place an order of at least €2,500? In that case we can reverse the VAT. Please contact us via [email protected].

Yes, this is possible! During checkout you can specify an alternative delivery address. This is especially useful if you want to send the order as a gift to someone else.

If your payment is successful, you will receive an order confirmation email within minutes. Note: It may happen that the order confirmation ends up in the spam box of your e-mail. Also check your account to see if the order has been registered there. Have you still not received a confirmation after 45 minutes? Please contact our customer service.

Orders are usually shipped within 1 business day after payment shipped. You will receive a confirmation as soon as your package is on its way, including a Track & Trace code.

If a product is out of stock, we will contact you to discuss options. You can choose a later delivery, an alternative product or a refund.

During checkout, you can enter the discount code in the designated field. The discount will be immediately deducted from your total amount.

Yes, you can also place an order as a guest. Creating an account is not required, but it offers benefits such as easy tracking of your order and access to your invoices.