Privacy policy

vdevelde.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. Otherwise, we will only use this information with your permission. Van der Velde Waterplanten will not sell your personal information to third parties and will only make it available to third parties who are involved in processing your order.

Personal Data Protection:

When you order something from us, we don't want anyone to run off with your personal information. Therefore, we make every effort to keep your private information truly private.

Van der Velde Waterplanten stores your personal information in a secure database and we do not pass on your information to third parties for commercial purposes. To process your order as well as possible, we do need your information first.

Van der Velde Waterplanten is the responsible party within the meaning of the Personal Data Protection Act. If you wish to inspect the personal data Van der Velde Waterplanten has stored about you, or if you wish to change information because it is incorrect or incomplete, or if you wish to have it removed or blocked, please contact our customer service. We will inform you within four weeks which personal data we are processing or can possibly remove, shield or improve.

What information do we need from you?
First and last name Convenient to deliver your order to the right person.
Address and residence We use this address for proper delivery of your order.
Phone number Should we wish to inform you about your order we will also do so by phone at certain times.
Payment details Your payment details are sent through a secure connection directly to the bank, so we do not store them. The bank only tells us if your payment was successful. Should you return something, we will ask you for your payment details so that we can refund the purchase price.
IP address Your ip address is stored when you place your order in order to recognize payment abuse.
Email address For each order you will receive a confirmation e-mail as soon as we have received your order. As soon as your order is ready to be shipped you will receive another e-mail, in which you will find for example the Track & Trace code of your order. Of course you can also receive newsletters from us, only if you give us your permission.

 

We also use this data for the following:
Customer Service You can contact us by calling, emailing or sending us a message on Facebook or another social channel like Instagram or Twitter. Every time you contact us, we make a note of what we contacted you about, so you don't have to tell your story twice and we can help you faster! By the way, a phone conversation can also be recorded, but only for training purposes.
Account On our website, you have your own place, the "My Account" page. Every time you order, we also save data there such as your name, address and preference for receiving commercial messages. This way you don't have to re-enter your data with every order. We also store information about your previous orders. Then we can help you faster.
Newsletters You can specify which newsletters you prefer to receive and which you do not. We distinguish between promotions, introductions and weekly deals. Do you prefer not to receive newsletters anymore or do you want to change your e-mail address? Then log in with your account and change it under 'Newsletter subscriptions'. Don't have an account? Create one quickly or change your preferences on my account. You can also unsubscribe from the newsletter by clicking the link in the footer of the mail.
Actions With every action we ask you for your data, because we want to prevent that the winners do not receive a message and thus no prize. We also use this information to analyze the actions and make them more fun every time.
Fraud Prevention Unfortunately, you can't trust everyone on the Internet, so sometimes we need to use customer data to investigate fraud cases. This may also require us to provide this data to government agencies.

My account:

You can of course view and change your details at any time via the My Account page at /my-account/. Would you like to remove your data from our system? In that case you can contact us via the contact page and we will take care of it for you!

Cookies:

What are cookies?
Cookies are small pieces of information stored on your computer by your browser. Cookies allow us to collect anonymous information about the use of our services and to improve and adapt them to the needs of our visitors.

What do these cookies do?
Our cookies provide information related to personal identification and are used to process your order correctly. We also use cookies to store anonymous traffic data from your visit to our website. This data allows us to optimize and improve the website.

No personal data!
Cookies do not record personal data, or anything that can be traced back to you as a person. Also, cookies cannot damage (files on) your computer.

Van der Velde Waterplants uses the following cookies:

Functional cookies
These are cookies that make browsing our website easier for you as a visitor. We use functional cookies that ensure that you can add items to your shopping cart and that they are still there the next time you visit our website. We also use a cookie that ensures that when you are logged in and leave the website, you are still logged in when you return.

Analytics cookies
These cookies (RobinHQ,Google Analytics, Google Tag Manager,__utma, __utmb, __utmc, __utmz, __utmv, __utmx and Visual Website Optimizer, New Relic) allow us to measure the browsing behavior of visitors on our website so that we can improve user experience where necessary. By doing so, we ensure that your experience of our website continues to improve and unimportant information is pushed to the back.

Advertising cookies
With these cookies (Tradetracker, Affilinet, Adroll, Facebook, Adform, Yahoo, Bing, Google Adwords, Zanox, Shopping Minds and Dotmailer) we can measure the effect of our advertisements. This allows us to properly identify which ads and discount offers appeal to you and which do not.

Privacy Policy:

Vanderveldeplanten.nl will not sell your personal information to third parties and will only make it available to third parties who are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your information. Your personal information is safe with vanderveldewaterplanten.nl We appreciate the trust you place in us and we will therefore be extremely careful with your data. Your data will always be protected and treated confidentially in accordance with law.

If you have any questions about the Privacy Policy of vdvelde.com please feel free to contact us during business hours via our customer service page.

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Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.
Tips, advice and substantial savings
I would like to share my experience with you, and advise you to solve any pond problems and reduce pond maintenance. As a result, you can easily save hundreds of dollars.