The average delivery time is 1 to 2 business days, if items are immediately in stock. Items not in stock take a little longer to arrive. We make every effort to meet the promised delivery time. If this unexpectedly fails, we will notify you. After your order you will receive a track & trace code. Keep an eye on it for the most current information.

We work together with the delivery service DHL. As soon as your order leaves our door, you will receive a track & trace code with which you can track your package. DHL makes an attempt to deliver the package on the indicated shipping date. Are you not at home? Then the deliverer will try to deliver the package to the neighbors. If this also fails, the package will be taken to the nearest DHL service point. Here it remains for you to pick up for 5 days. DHL always leaves a bill with instructions. Also via the track & trace code you can see where your package can be picked up.

After placing your order, you will receive a track & trace code (DHL). Through this code you will find the most current status of your order.

Whichever payment method you choose, you will always pay securely.

• iDEAL: for anyone with a Dutch bank card.
• Credit card: the amount is reserved and not debited until the item is delivered.
• PayPal: secure online payment through your own PayPal account.
• Bancontact / Mister Cash: online payment method via your own internet banking environment.
• Klarna: pay for your order in arrears only after you receive the item.

After your order, you will receive an invoice via email.

We also store your invoice online in your account. So you can easily access and print your invoices as often as you like.

No, we never send an invoice with the order itself. Therefore, if the order is a gift, feel free to send it directly to the recipient. The invoice will be sent to the e-mail address known to us.

Our plants are grown with the utmost care. Special attention is paid to the development and growth of the plant. When packing your order, quality control also takes place. So you can be sure that the plants you purchase from us are core healthy.

Did you receive plants and you are not sure about the quality? Please let us know within 48h after delivery, using this form. Enclose a photo so that we can look at the plants with you and advise you. If it turns out that the plants really are not of good quality, we will of course guarantee your purchase.

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All other (non-living) items you buy from us are covered by the legal warranty. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. A manufacturer's warranty also applies to some products.

If you are found to be entitled to the grow and bloom warranty, it is valid for 1 year from the date of purchase. 

Your invoice or proof of purchase is also your warranty certificate. You can keep your invoice in your account. That way you will never lose it again. Handy, right?

Van der Velde Waterplants is pursuing the 17 global goals. We believe that together we can make a difference. Cooperation is essential to progress. We support people who are distanced from the labor market. We spare the environment by not using chemical pesticides, if necessary we use biological control. Plastic is avoided as much as possible and recycled. By keeping up with developments in packaging, we have an increasing percentage of biodegradable packaging available.

Acting honestly and openly, ensuring transparency, reliability and clarity. Ensuring a healthier and better world. This is what Van der Velde Waterplants stands for. With the certification of MPS-Florimarkt TraceCert and Global G.A.P. GGN Floriculture, we would like to underline this.

All our plants are organically fertilized at the nursery and grown without pesticides. After this, the plants are put into rest (hibernation). As a result, the plants do not begin their growth process until they are placed in the pond.

We strive to produce our products and packaging as co2 neutral as possible, using PLA and PET plastic packaging and FSC certified paper.

Through our partner DHL, we ship all our packages under the so-called GoGreen Climate Neutral service. With this service DHL calculates the CO2 emissions per shipment and compensates those emissions by investing in environmentally friendly projects.