Shipping and delivery
Frequently Asked Questions
Our plants come directly from our own nursery. A quality control always takes place before departure, after which the plants are packed 'dry'. All our packaging material is recycled and in the cups the plants remain of good quality. So you don't have to worry!
If you have not received your package, but your track and trace code shows that it has been delivered and it has not been delivered to your neighbors, you should fill out a DHL claim form and send it to our customer service. We will then submit a claim to DHL and provide you with a voucher that you can use to order again for FREE.
The average delivery time is 1 to 2 business days, if items are immediately in stock. Items not in stock will take slightly longer to arrive.
We make every effort to meet the promised delivery time. If this unexpectedly fails, we will notify you. After your order you will receive a track & trace code. Keep an eye on this for the most current information.
We work together with DHL. Once your order leaves our door, you will receive a track & trace code that allows you to track your package. DHL makes an attempt to deliver the package on the specified shipping date. Are you not at home? Then the courier will try to deliver it to your neighbors. If this also fails, the package will be taken to the nearest DHL service point. Here it remains for you to pick up for 5 days. DHL always leaves a bill with instructions. Also via the track & trace code you can see where your package can be picked up.
After placing your order, you will receive a track & trace code (DHL). Through this code you will find the most current status of your order.
How annoying! In this case it is best to contact our customer service team digitally. Mention in your message what went wrong and send a picture of the order, packaging and the products you did receive to our customer service.