Ordering and Payment
Frequently Asked Questions
Is your order in your account? Then it's done!
There is no order in your account and you placed your order more than 45 minutes ago? Please contact customer service. And don't worry: if you have been charged, we will refund the amount automatically.
All our current promotions can be found on our Promotions page.
Whichever payment method you choose, you always pay securely.
- iDEAL: for anyone with a Dutch bank card.
- Credit card: the amount is reserved and not debited until the item is delivered.
- PayPal: secure online payment through your own PayPal account.
- Bancontact / Mister Cash: online payment method via your own internet banking environment.
Comprehensive information payment options
With iDEAL you can pay safely and easily online. Checkout is done in your familiar Internet payment environment. At checkout you can specify that you want to pay with iDEAL, then select the bank where you are affiliated. Then you will be redirected to your banking environment where the payment order will be ready immediately. The bank will ask you to fill in some information and authorize the payment. The amount is then directly debited from your checking account and we immediately send your order.
Paying via PayPal is easy and fast. During the ordering process you choose PayPal as your payment method and then you will be immediately redirected to your PayPal account, where you can complete the payment.
At Van der Velde Waterplanten you can pay with the renewed and even more secure methods of Eurocard/MasterCard Securecode and Verified by Visa. If you choose to pay by credit card, the terms and conditions of the relevant card issuer will apply. Van der Velde Waterplants is not a party in the relationship between you and the card issuer. During the ordering process you can choose to pay by credit card. The bank will then authorize the payment and we will immediately ship your order.
Bancontact / Mister Cash
Mister Cash is the easiest and safest way to shop and pay online. You pay in your own familiar internet payment environment. At checkout you can indicate that you wish to pay with Mister Cash, then select the bank where you are affiliated. Then you will be automatically redirected to your own bank where the payment order will be ready immediately. The bank will ask you to fill in some information and authorize the payment. The amount is directly debited from your checking account and we immediately send your order.
Secure online payment: Online payment details such as iDEAL, Mister Cash or Credit Card are transferred directly to the Mollie payment platform via a secure Secure Socket Layer connection (SSL). SSL is the most widely used security protocol on the Internet and is used to encrypt data exchanged between a consumer and a server. SSL is a way of encrypting data that makes it impossible for third parties to read messages. All browsers support SSL and therefore indicate when this security is in place. It forms a global standard for secure payment over the Internet.
The personal information we request from you is only used to process your order as efficiently as possible. We respect and guarantee your privacy. Personal data will under no circumstances be provided to third parties.
Yes, post-payment is safely possible through Klarna. You can easily select this on the checkout page.
After placing your order, you will receive an invoice via email.
We also store your invoice online in your account.